Dear Clients,

Dealing with COVID-19 has been tough for all of us. I, like many of you, confront this pandemic as a mother, spouse, daughter, and concerned citizen. I’m also a business owner. Every role is more challenging now. Safety is my primary concern – for my family, for my employees, and for our clients and their families. We have instituted several safety protocols as we continue to care for your pets. Below we’ve outlined what we’re doing and what we’re able to do to keep everyone safe.

All the best,
Katie Pape

Last updated 5/16/2020

Service Safety Protocols

Face Masks
WCP has provided all dog walkers with multiple masks so they can wear a clean one daily. Dog walkers are required to wear the mask during all dog walks and while commuting in between appointments. We have also directed our employees to adhere to the state mandate regarding face masks when off the clock.

Hand Sanitizing
WCP has provided walkers with sanitizer bottles and refills. Dog walkers are instructed to sanitize before and after each walk.

Shoe Removal
Windy City Paws’ has always had a shoes-off policy when entering client homes. We can also accommodate your preferences – see more under Additional Safety Options below.

Minimal home and client contact
While in your home, our dog walkers are instructed to keep at least 6 feet of distance from you and to touch as few surfaces as possible (after sanitizing hands before entering). We are also instructing walkers to spend as little time inside your home as possible, meaning our walkers will only refill water, give treats, and other tasks upon request.

We are also suggesting no-entry handoffs (if you’re home during the service) or entryway pickup (if you can’t be home). See more under Additional Safety Options below.

Reducing in-home time
We have instructed walkers to limit their in-home activities whenever possible if the owner is home unless otherwise instructed (ex: refreshing water bowl, giving treats).

Symptom Reporting
Walkers must notify WCP if they have any symptoms. Walkers who have any symptoms will immediately stop working and self isolate for a minimum of 14 days and follow all CDC guidelines and any direction from health professionals prior to returning to work.

Contact Reporting
Walkers must notify the office if they have known contact with anyone who has tested positive for COVID-19. Walkers who have had known contact with a COVID-infected person will immediately stop working and self isolate for a minimum of 14 days and follow all CDC guidelines and any direction from health professionals prior to returning to work.

No-Contact Walks
WCP has always maintained a no-contact walk policy. We always avoid interactions with other people and dogs and do not visit dog parks. Additionally, now we are following CDC social distancing guidelines of 6 ft. whenever possible.

Mandate Adherence
Walkers have been directed to follow Illinois Public Health mandates for social distancing and wearing masks.

Sanitization of Keys
When keys are returned to the office, they are fully sanitized.

Office-free pickup
Our dog walkers are able to pick up supplies and keys without entering the office and without physical interaction with staff.

Additional Safety Options

No-entry handoff
If you are able to gear up and leash up your dog upon our walker’s arrival, the walker can take the dog from you with minimal contact and no entry to your home.

Entryway pickup
If you are able to crate your dog near the front door, the walker can take the dog from the crate and therefore have minimal contact with the rest of your home.

Surface Sanitization
If you are able to provide Clorox wipes or disinfectant by the front door, the walker can disinfect areas they’ve touched before leaving (doorknob, leash, etc).

Foot protection
If you are able to provide designated slippers or disposable booties by the front door, the walker can use them if they are needed to be in your home for a period of time.

Convenience during COVID-19

Virtual Meet and Greets
With our virtual Meet and Greet, we can meet you and your pet, collect the information necessary to provide great care and be ready to start service within 24 hours.

Onboard within 24 Hours
We’ve transformed our meet and greet meetings to virtual ones so everyone stays safe and we’re able to onboard you and your pet within 24 hours.

New Periodic Service Offering
As our lives have changed, we understand that pet care needs may be less predictable during this time for some. Understanding this, we’ve created a Periodic Dog Walk service for clients who don’t have recurring needs or need fewer than three walks per week. View our Services and Pricing page for more details.