Daily Schedule Pricing
Clients who maintain recurring scheduled service with three (3) or more service days per week are entitled to our Daily Schedule pricing. Scheduled services are defined as Monday through Friday services between 8am to 5pm with recurring days and times (e.g.: M/W/F 11am-1pm). For weeks in which a client receives services on fewer than three (3) days, the “Periodic” pricing will be applied to the services during that week.
To be eligible for Daily Dog Walk pricing, you must maintain a consistent schedule (recurring days and times) from week to week AND have at least 3 service days scheduled.
Clients who wish to schedule services in a more flexible way can onboard with Windy City Paws with the current Periodic pricing.
Why are regular schedules rewarded with lower pricing?
- To hire and retain the best talent, we need to offer consistent work. We offer lower pricing to incentivize clients to set a regular schedule because, when a dog walker’s clients cancel, they work fewer hours and get paid less.
- Our dog walkers are rarely able to pick up an extra service to compensate for cancellations. Most of our dog walkers have other jobs and life pursuits. Because our employees are of a higher caliber, they can find other forms of part-time consistent work if we are not able to offer it.
- Requests for non-recurring services require office coordination for each request.
Please view the below frequently asked questions for more information about our Daily Dog Walk pricing policy:
Daily Schedule Pricing FAQs
If I do not have a recurring schedule but request 3 or more dog walking days in a week, can I receive Daily pricing?
No. We reserve Daily Schedule pricing for clients who maintain a schedule on an ongoing basis AND have at least 3 service days per week.
If I have a recurring schedule and a cancellation brings me to only 2 service days for the week, can I replace it with a walk at a different time and still receive Daily pricing?
Yes. As long as the replacement walk is:
- The same service as your regular service (ex: both are 30-minute walks)
- Scheduled during normal dog walking hours (8am-5pm) M-F during the same week as the walk you want to cancel.
- We have availability to fill that request
An example: If you have a regular schedule of Monday/Tuesday/Wednesday and you want to cancel a Tuesday and add a Friday afternoon service, that qualifies as the same service in the same week (30-minute mid-day dog walk) and if we had a walker available, then you’d be all set!
Do evening and/or weekend walks count toward the 3 service days for Daily pricing?
No. Evening and weekend walks as well as cat visits and petsits are considered additional services and are not part of the walker’s regular schedule. All regularly scheduled walks are between Monday through Friday between 8:00am-5:00pm.
What happens if I have a regular schedule but I have fewer than 3 walks because I need to cancel some?
If you have a regular, recurring schedule but have fewer than 3 services during a week due to cancellations, you will be charged the Periodic Dog Walk price for those appointments. If you do not need service for an entire week, there would be no charge for service. If you need to cancel for more than a week due to vacation or another reason, please notify the office directly via firstname.lastname@example.org.
An example: If you have a regular schedule of one dog walk per day between 11am-1pm Monday/Tuesday/Wednesday and you want to cancel your Tuesday and Wednesday services, you will be charged the current Periodic pricing for Monday’s service.
Do I have to meet the 3-day requirement during holiday weeks?
No. WCP will not enforce our minimum requirement on weeks in which there is a WCP observed holiday. WCP Observed holidays are: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve Day and Christmas Day. Service minimums will apply to weeks with any other holidays not listed above.
The WCP week is Sunday-Saturday. For holidays falling on a Sunday, the weekdays after the holiday will be considered the holiday week. For holidays on a Saturday, the weekdays prior to the holiday are considered the holiday week.
What if my regular walker is sick or has a day off?
We will always guarantee your regularly scheduled walks and have backup walkers to help when our regular walkers are ill or otherwise unable to complete a service. Because we are still able to provide the guaranteed service, our service requirement of at least three days applies in this scenario to receive the Daily Dog Walk pricing.
What if my dog can’t have a substitute walker – would I be charged for a day that I couldn’t use?
No. If your account reflects that you cannot have a substitute/backup walker, we would not enforce our service minimum that week.
What if I have multiple regular walks in a day, how does that work?
The Daily pricing policy addresses service days rather than the number of services. If you have regular services of 2 walks per day 3 days per week, your minimum is considered to include all 6 services. This reserves both timeslots needed for 2 walks per day in your walker’s schedule. If walks occur on only 1 or 2 days during a week, the current Periodic pricing applies.
Can I change my regularly scheduled days and/or times?
Yes. If your needs change, you can change your regular schedule by altering your days of service or time frames – as long as your new schedule adheres to at least 3 service days per week. To change your regular schedule, email the office with at least one week’s notice to allow time to check our availability and get everything updated on our end. Changes to your service days or time frames may result in a walker change.
What if I need to cancel for an extended period of time such as a summer or winter break?
We do have the option to temporarily suspend your service if you will be away for longer than two consecutive weeks. We cannot hold your spot with a specific walker during this time but will guarantee that we will have a walker for you when you return.
To place a temporarily suspended status on your account (AKA “go on a break”), please email email@example.com with details of your needs.