Will I have the same walker every day?

.
Yes. We match you with a dedicated dog walker for your dog(s). If your regular dog walker is unable to walk your dog due to illness or planned time off, it is Windy City Paws’ policy to seamlessly assign another walker on staff to walk your dog that day. All Windy City Paws dog walkers are employees and trained to walk the Windy City Paws way. You will never have a back up dog walker who is anything less than a fully trained team member.

It is not standard protocol for us to notify you proactively of the change in walker unless your dog has special needs. You can always view the dog walker scheduled to walk your dog in the online scheduling system.

Do you require a minimum number of walks?

.
Yes, we require a minimum of 3 regularly scheduled dog walks per week between the hours of 8am-5pm, Monday through Friday.

For our Puppy Package, we require a minimum of 10 regularly scheduled dog walks per week (2 walks per day) between the hours of 8am-5pm, Monday through Friday.

How will I know my visit is complete?

.
You will receive an email notification when your visit is completed. That notification will include:

  • A GPS verification of your service location
  • A photo of your pet(s)
  • Notes about the day's visit
How can I adjust my schedule?

.
You have full access to your schedule through our online client portal. There, you can easily request new appointments and cancel existing appointments. You will receive an email confirmation when your request is confirmed.

What is your cancellation policy?

.
We implement a cancellation policy for the benefit of our employees, who clear their schedules for your specific service timeframe. When cancellations are made prior to our deadline, our walkers and sitters can make other plans and take other jobs.

For a walk, run or cat visit:

You must submit your cancellation request by 5pm the day before a scheduled service or it will be charged in full.

For a petsit:

You must submit your cancellation request by 5pm (2) days before the first scheduled day or you will be charged for (2) full petsit days.

*Cancellation requests submitted after the deadlines described above are considered “late cancellations,” and will be referred to as such in email communication.

When will my appointment occur?

For dog walks:

If you have (1) scheduled dog walk per day, we require a 2 hour timeframe for the walker to arrive in. If you have (2) scheduled dog walks per day, we require a 1 hour timeframe for the walker to arrive in.

For cat visits:

Sitters typically arrive consistently at the same time of day (morning/afternoon/evening) but we ask for a 8am-6pm time window for cat visits unless medication is needed.

How do I pay?

.
We invoice customers monthly after services are completed. You may pay with an auto-debit from your bank account (ACH payment), and we accept Visa and Mastercard credit card payments.

Do you work on holidays?

.
Yes. However, WCP observes the following holidays. On these days there are no regularly scheduled services unless specifically requested and approved. Services on these days will follow holiday pricing:

  • January 1, 2017: New Years Day (Sunday)
  • April 16, 2017: Easter (Sunday)
  • May 29, 2017: Memorial Day (Monday)
  • July 4, 2017: Independence Day (Tuesday)
  • September 4, 2017: Labor Day (Monday)
  • November 23, 2017: Thanksgiving (Thursday)
  • November 24, 2017: Black Friday (Friday)
  • December 24, 2017: Christmas Eve (Sunday)
  • December 25, 2017: Christmas (Monday)
Do you have a referral program?

.
If you know someone who needs their dog cared for 3 or more times per week regularly, we’d love to hear from them! If they become a client of ours, we will credit your account $50 as a thank you after their first month of service! Just remember to have them mention your name when they sign up!

Are you insured?

.
Yes, we are bonded, insured and licensed in the city of Chicago. We can also provide prospective clients with copies of this documentation.

What are Windy City Paws office hours?

.
Office hours are Monday-Friday from 8am-5pm.

Please call us at 312.473.6466 with any questions you have regarding our areas of service.