Do you have a minimum number or walks or visits necessary in a month?

Yes, we require a minimum of 3 regularly scheduled dog walks per week between the hours of 8am-5pm, Monday through Friday for new dog clients.

Are you insured?

Yes, we are bonded, insured and licensed in the city of Chicago. We can also provide prospective clients with copies of this documentation.

How do I get feedback on how the walk or visit goes?

All of our customers get log in/password information to a website where they can log in and see notes from the walkers on how the visit or walk went with your pet! All you need is access to a computer! Our walkers also leave handwritten notes.

How can I schedule walks?

Once you are a customer, you can use the website mentioned above to schedule walks. You can also always call or e-mail us directly!

What’s your cancellation policy?

We implement a cancellation policy for the benefit of our walkers and sitters, who clear their schedules of other appointments. With last minute cancellations, we ensure our walkers and sitters are still compensated, and with cancellations made prior to our deadline, our walkers and sitters can make other plans and take other jobs.

Dog Walk or Cat Visit service:
We require clients to cancel service by 5pm the calendar day prior to service for any dog walk or cat visit. Late notice will result in a full charge for the service.

Petsit service:
We require clients to cancel by 5pm 2 calendar days before the start of a petsit service. Late notice will result in a full charge for a maximum of 2 days of service.

How do I pay?

We invoice customers monthly after services are completed and accept Visa and Mastercard credit card payments.

If I refer a friend, is there a bonus for me?

Yes! We are always so happy to have referrals! If you refer a new customer to us, we will give a referral gift after their 5th paid walk.

What holidays does Windy City Paws observe?

WCP observes the following holidays. On these days there are no regularly scheduled services unless specifically requested and approved. Services on these days will follow holiday pricing:

January 1, 2017: New Years Day (Sunday)
April 16, 2017: Easter (Sunday)
May 29, 2017: Memorial Day (Monday)
July 4, 2017: Independence Day (Tuesday)
September 4, 2017: Labor Day (Monday)
November 23, 2017: Thanksgiving (Thursday)
November 24, 2017: Black Friday (Friday)
December 24, 2017: Christmas Eve (Sunday)
December 25, 2017: Christmas (Monday)

Are your dog walkers employees or independent contractors?

We are very proud that all of our dog walkers are employees. All employees are background checked and insured under WCP’s policy.

Please call us at 312.473.6466 with any questions you have regarding our areas of service.