Windy City Paws Walker Support Specialist

Cricital remote role with a fast-paced, rapidly growing petcare company in Chicago

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About the Position:

Windy City Paws is a premier dog walking and petsitting company in Chicago. Recently named “Chicago’s Best Dog Walker” by the Chicago Reader Voter’s Poll, Windy City Paws prides itself on offering excellent service and care to pets and their owners. We are a workplace where you can combine your love for animals and your career. Employees at Windy City Paws work in a fast-paced, customer-focused environment and are dedicated to providing wonderful care to Chicago’s pets.

Windy City Paws' Walker Support Specialist makes sure the business runs smoothly every day by communicating with dog walkers in the field and ensuring they have what they need to provide excellent service to our canine clients. A typical day for the Walker Support Specialist will include:

  • Handling requests and questions from dog walkers in the field via phone and text message
  • Tracking late check-in issues and walker hours in scheduling software and payroll software
  • Communicating with clients and creating customer service notes for any service issues (such as late arrivals) and then creating action to resolve issues or ensuring follow-up from other team members

No day is the same as Walker Support Specialist, and this position is the first line of communication for our dog walkers in the field, making the Walker Support Specialist a key employee and the “face” of Windy City Paws to our 60+ dog walkers.

 

Position Details and Job Expectations:

  • Remote-based part-time hourly employee
  • Benefits: PTO is offered. At this time this position does not offer health benefits.
  • Working hours are Monday through Friday 10am-4pm CST

 

Job responsibilities:

The Walker Support Specialist position is a remote position.

  • Act as the first line of defense for walkers in field (ex: walkers call if they can't get into home, dog not home, etc.)
  • Email or call clients as needed for information walkers on the ground need in real time and follow up appropriately (ex: dog is sick, how to use a tricky lock, where cleaning supplies are)
  • Respond to client questions and concerns via email or phone, escalating complaints to a manager
  • Correct any issues walkers have with payroll software (incorrect/missed punches, need login info)
  • Update pet notes as needed in scheduling software program

 

Qualifications:

  • Experience fielding customer phone calls and emails in a professional environment
  • Very strong and friendly communication skills both over the phone and through text/email
  • Independently motivated and able to work without strict supervision
  • Proven ability to create systems and processes to organize in a multi-tasking role

Job Requirements:

  • Must be Fear Free certified (If you are not Fear Free certified, Windy City Paws will pay for the online certification course after an accepted offer, and you can complete certification prior to your start date)
  • Able to start training not later than 1/14/18 after an offer is extended 2 weeks prior
  • Need access to a private computer and a reliable internet connection
  • Must be at least 21 years old
  • Preferred: Professional experience with dog and cat handling
  • If interested in this position please fill out and submit this survey: https://goo.gl/forms/ga7Jy7VvGHN8mbqY2 by 12/24/18, and we will respond to you by 12/28/18 if we're interested in moving forward with an interview.
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